Arval UK’s expansion driven by a focus on people and service
Arval strengthened its market
position in the UK during 2016,
delivering fleet growth of 8% to go beyond 160,000 leased vehicles for the first
time and rank in the top three vehicle leasing companies in the UK.
The company said that growth spanned all segments, from large
corporates with more than 1,000 vehicles through to SMEs with just one vehicle.
wins and outstanding retention performance bolstered the corporate fleet, while
SME continued to be an area of strength, according to the company.
Growth in the SME
segments came through a combination of direct and indirect business, as broker,
dealer and partnership channels all made an important contribution.
That was achieved alongside the integration of the
GE Capital Fleet Services business, which Arval acquired in late 2015.
Throughout the year processes
and products were aligned, systems migration allowed Arval to
move customers and their drivers onto a single
leasing platform, and all customers were now supported by Arval’s award-winning
account team structure.
At the heart of the
strategy, said the company, was a focus on customer service
which boosted customer satisfaction, something Arval measures through Net
Promoter Score (NPS).
Customers were also
able to benefit from a number of unique products, including an insured lease
vehicle package called Arval Total Care; Arval Active Link, which is a bespoke
telematics solution built by Arval; Mid-Term Rental, which allows customers to
flexibly meet vehicle requirements between one and 24 months; and a re-launched
accident management solution.
Benoit Dilly, general manager of Arval UK, said: “2016 was another very
good year for Arval in the UK, mirroring the excellent performance of the Arval
Group. We were able to successfully combine the integration of the GE Fleet
business with strong organic growth across all segments and pleasing customer
satisfaction scores. Our ongoing focus on supporting our customers by
developing our employees and providing unique and effective products and
services really paid off, cementing our position as a leading player within the
expanded its leased vehicle fleet by 8.4% last year, significantly
outperforming the initial average growth target of 6%. Breaking through the one
million leased vehicle barrier for the first time, Arval is now present
in 28 countries, most recently in Brazil, Peru and Chile where it has around
30,000 leased vehicles.
Arval said that key
drivers in its worldwide growth were increased cooperation with parent
company BNP Paribas Group’s retail banking networks, International Business Office
which handles the largest international clients, and SME Solutions,
which serves self-employed and small company customers.
“2016 was a
tremendous year for Arval,” said CEO Philippe
Bismut. “The millionth vehicle marked a clear turning point in the history
of our company. It symbolises the success of our strategy and the unfailing
commitment shown by our people.”