BigChange passes the ‘big test’ as Eurofins transforms van fleet
Eurofins, the international analytical testing company, is
employing the latest mobile and cloud technology to transform its logistics
The company has begun rolling out a five in one system from
BigChange that integrates mobile and back office apps to provide live
operational control of a fleet of 50 Eurofins vans that collect food and water
samples from clients across the UK.
Called JobWatch, the BigChange system automates processes
with digital workflows that replace traditional paperwork. Eurofins has
invested in the complete end-to-end solution combining vehicle tracking and
mobile apps, connected to back office CRM, routing and job scheduling.
Eurofins will use BigChange back office functions, such as
CRM, job scheduling and routing, to manage everything from order to collection
and customer service. The fleet is also being fitted with BigChange vehicle
tracking which not only provides live monitoring of the fleet but useful driver
Chris Evans, head of logistics food and water at Eurofins,
said: “Eurofins is an acquisitive company and expanding fast in the UK and
internationally. That creates real challenges for management when looking to
integrate different operations with their legacy IT and varying procedures.
“Introducing BigChange technology company-wide is very
important as it will allow us to centralise our fleet operations as well as
standardising working practices across all regions.”
Eurofins claims to be world leader in bioanalytical testing
with a global network of 250 laboratories across 40 countries. BigChange is
being introduced initially within the food and water division that tests mainly
potable water and products from food manufacturers.
Mr Evans said: “Eurofins became aware of BigChange following
the acquisition of Exova in 2016, which had successfully implemented JobWatch.
With the growing business we faced a real challenge to get everyone working as
a team and it quickly became clear that BigChange provided the solution. It
will provide one system for all allowing for centralised planning and national
Eurofins is equipping its 50 drivers with Samsung tablets
that replace traditional paper trip sheets. On arrival at customer sites or
collection points, drivers use the tablets to enter details of samples being
collected. Collection and handling requirements vary and are very critical, for
example should a sample be transported in the ambient or chilled compartment of
Mr Evans continued: “Digital
workflows have been set up in JobWatch to ensure the correct procedures are
followed and that is vital when dealing with food products and water.”