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Arval launches online customer community

Arval launches online customer community

Vehicle leasing and fleet management company Arval has launched a new online community which encourages customers to engage with its experts, provide feedback on a range of subjects, and get involved in discussions with their peers.
 
Named ‘My Arval Community’, the online platform is now live with the company reporting that customers have been quick to get involved. 

The key features within the community include:          
  • Quick Polls - where members can quickly provide a view on a topical subject, and instantly see how the rest of the community have voted           
  • Discussions - a place for members to join discussions on a range of current fleet related subjects, sharing with their views, concerns, challenges and successes with their peers within the community           
  • Studies - is where Arval asks its customers for in-depth feedback on topics ranging from new product development and existing processes, through to burning issues impacting the fleet industry. The combined output is then collated and shared with the community.
Andy Fuller, Arval corporate sales director, said: “The future success of our business is built on our ability to effectively engage with our customers. The decisions we make and the products and services we develop should always be underpinned by customer feedback and we believe that My Arval Community is a great way of doing this.”
 
He added: “It’s still a new platform for Arval in the UK but the early signs are good and we have been really pleased with the levels of customer engagement since launch.”
 
A demonstration of the new online tool can be viewed on Arval’s YouTube channel - ArvalUKLtd