Europcar repair ‘rip-off’ scandal deepens amid claim staff earn damage-spotting money
The ‘£30m car hire repair rip-off’ scandal that has engulfed
rental giant Europcar in recent weeks has deepened amid claims by a company
whistle blower that the business paid staff inspecting damage £4 for every
vehicle flagged up.
The allegations reported in The Daily Telegraph (24 July, 2017), which originally exposed the
alleged fraud and investigated by Trading Standards in Leicester with, it is
claimed, the Serious Fraud Office (SFO) preparing to begin a criminal inquiry,
were made by a Europcar manager.
It was suggested that Europcar agents inspecting hire cars
for damage were rewarded £4 for every vehicle highlighted as damaged, regardless
of whether a repair was actually warranted.
The Europcar employee was quoted as saying: “The best teams
find new damage on one in five returned vehicles. Yet some scratches I can