• FOLLOW ACFO
  • Twitter
  • LinkdIn

Europcar repair ‘rip-off’ scandal deepens amid claim staff earn damage-spotting money

Europcar repair ‘rip-off’ scandal deepens amid claim staff earn damage-spotting money

The ‘£30m car hire repair rip-off’ scandal that has engulfed rental giant Europcar in recent weeks has deepened amid claims by a company whistle blower that the business paid staff inspecting damage £4 for every vehicle flagged up.  

The allegations reported in The Daily Telegraph (24 July, 2017), which originally exposed the alleged fraud and investigated by Trading Standards in Leicester with, it is claimed, the Serious Fraud Office (SFO) preparing to begin a criminal inquiry, were made by a Europcar manager.


It was suggested that Europcar agents inspecting hire cars for damage were rewarded £4 for every vehicle highlighted as damaged, regardless of whether a repair was actually warranted.  

The Europcar employee was quoted as saying: “The best teams find new damage on one in five returned vehicles. Yet some scratches I can barely see.”