Girbau cleans up its van fleet with Mercedes-Benz Vito Urban Edition
After sales support is an area where Mercedes-Benz Vans
leaves the competition ‘hung out to dry’, according to Girbau UK, which is one
of the reasons why the commercial laundry equipment supplier has switched to
the three-pointed star.
The Mercedes-Benz dealer network’s round-the-clock
servicing capability and the brand’s reputation for outstanding product
reliability were both key factors behind the operator’s decision.
A division of Girbau SA, one of the world’s largest
manufacturers of commercial laundry equipment, the Hitchin-based business
acquired its new vehicles from the Milton Keynes branch of dealer Intercounty
Truck & Van.
It is now running a fleet of 26 mid-sized Vito Compacts,
all of which are from the Urban Edition model line specially created for those
who work in towns and cities. They have been assigned to engineers who operate
nationwide, and are responsible for installing and maintaining Girbau’s range
of washers and dryers, as well as its industrial laundry systems.
The company has also recently commissioned a single
3.5-tonne Sprinter 314 CDI, which is used by its installation team, and has
just ordered two more Vito models, one of which will be an extra-long crew van
with second row of seats. The vans are fully racked out to carry a
comprehensive inventory of spares and tools.
Girbau’s new vans are the subject of a flexible, low-cost
Agility finance agreement from Mercedes-Benz Financial Services and are being
maintained by members of the manufacturer’s franchised dealer network under a
Mercedes-Benz Service Plan.
Girbau UK managing director Peter Marsh said: “We’d had a
lot of problems with our previous vans and were having to wait weeks for
repairs to be made. That’s not acceptable - our engineers respond to emergency
call-outs from customers, as well as undertaking planned maintenance, and they
cannot work without their vans.
“This means reliable vehicles backed by fast, efficient
after sales support are critical to our operation. I’m confident we’ve secured
both by moving to Mercedes-Benz. The three-pointed star is synonymous with
quality while the option to get our vehicles serviced overnight was integral to
the Vito’s appeal. The new arrangement means our vans should always be
available for work when we need them.”