Fleet chiefs unite to launch incident management company to cut repair costs
A new incident management company is planning to shake up
the UK market with its senior management team using their almost 100 years of
collective fleet industry knowledge and experience to deliver cost savings and
reduced vehicle downtime for businesses.
Horizon Vehicle Management directors include well-known
former fleet manager Paul Holmes as commercial director.
The Stevenage-headquartered company, which also operates
a 24/7 service, is led by managing director Mike Norwood and also includes on
its senior management team Paul Goddard (network manager) and Danny Flowers
(business development manager).
Targeting fleets operating company cars, commercial and
specialist vehicles and motorbikes with repairs undertaken through a nationwide
network of independent and franchise garages, Horizon Vehicle Management
delivers a cradle to grave service comprising: Claims management, uninsured
loss recovery, repair management and risk management.
Utilising the strapline ‘doing the right thing’, Mr
Holmes, who has 35
years’ experience in fleet and risk management, said: “What is important
to fleet managers is getting their vehicles back on the road as quickly as
possible following an incident. However, our fleet industry knowledge tells us
that is not necessarily to the benefit of existing incident management
Horizon we work collectively with the customer and work provider to ensure the
relevant job is processed and funded in the most effective way possible for all
concerned. We always take into account direct and in-direct costs. For example,
by spending an extra £50 on a repair a fleet may get the vehicle back a day
earlier, therefore saving replacement costs and lost opportunity costs. We are
not about just the cost of repairing bent metal.”
Offering fixed price labour rates and fixed parts prices,
Mr Holmes said: “Horizon Vehicle Management offers fleets a great opportunity
to save money on their incident repairs, reduce vehicle downtime and avoid
unnecessary costs incurred as a result of an incident. We ensure that an
appropriate high quality repair is undertaken for an appropriate price
delivered by experienced and professional accident repair centres. We are 100%
focused on ‘doing the right thing’ in the best interest of our fleet customers.”
The top management team brings together fleet, insurance
and vehicle repair industry experience and Mr Holmes, who will continue in his
role as director of independent fleet consultancy FMF (Fleet Managers’ Friend),
said: “The team has vast experience in all the key disciplines that are
involved in running a fleet safely and efficiently.
“We all share the same passion for the delivery of
excellent customer service, but that can only be achieved by fully
understanding each customers’ exact requirements and dealing with the supply
chain in a fair and appropriate way. In essence, ‘doing the right thing’, which is the company’s ethos and applies
to everything we do.
“Our customer-focused approach keeps fleets up to date on
repair progress through to recovering uninsured losses or sourcing a
replacement vehicle in the event of a total loss. Whilst we always look to
minimise vehicle downtime, we also seek to reduce the wider burden of a claim
on clients, by offering a vehicle replacement service and centralised billing
to reduce impact on our clients’ accounts’ teams.”
Horizon Vehicle Management’s sophisticated cloud-based
claims management system delivers real-time repair reporting, management
information and account management. Additionally, the range of services offered
from first notification of loss includes: SMART repairs, mobile estimates,
proactive downtime management, uninsured loss recovery, managing personal
injury and third party claims and replacement vehicles.
Mr Holmes is a former award-winning fleet manager at two
of Britain’s biggest organisations, he launched FMF two years ago and has
followed that with his involvement in Horizon Vehicle Management. He started
his career with Centrica-owned British Gas and over 18 years with the
organisation became fleet manager in charge of more than 14,000 company cars
and commercial vehicles. He went on to enjoy a 13-year career with the AA
motoring organisation following its acquisition by Centrica during which he
held a number of manager and director level roles in fleet and risk management.
He then launched FMF after two years as strategic account director risk at
incident management company FMG.
Mr Norwood has more than 10 years’ experience working
both in insurance broking and motor claims management industries; Mr Goddard
has a 35-year repairer background from managing single site operations,
repairer groups and now in the operation and management of Horizon Vehicle
Management’s nationwide repair network; and Mr Flowers has joined Horizon
Vehicle Management with a 10-year career in motor claims management.