Top fleet companies honoured in 2017 Experteye awards
Leading companies from the fleet and automotive
industries have been recognised for service excellence in the 2017 Experteye
The annual Experteye awards are based solely on
independent feedback from fleet customers, leasing companies and drivers.
With honours being presented across eight categories, no
award submissions are made and there is no panel of judges. Instead, fleet
operators are surveyed independently by Experteye, which asks an extensive
range of questions on a monthly basis.
Experteye’s chairman and founder Rick Yarrow said: “To
win an Experteye award, you need to be meeting the needs of the fleet sector
and company drivers better than anyone else. With no judging panel, and no
submission process, the winners are the companies that top their category based
on customer and driver feedback, which is why an Experteye Award is so
The annual Fleeteye CSI award goes to the leasing
provider that has achieved the highest combined results across the entire year.
Winner of the Award for the leasing provider offering the
best service to its customers (fleet size up to 250) was Marshall Leasing with the title for the
leasing provider offering the best service to its customers (fleet size of
250+) went to Ogilvie Fleet.
For Ogilvie Fleet it was a seventh consecutive Experteye
Award and sales and marketing director Nick Hardy said: “Without innovation and
customer service excellence companies decline. Ogilvie Fleet prides itself on
delivering both to customers, which is one of the key reasons why the company
“Seven consecutive Experteye awards underlines the
consistency of excellent service delivery across the business by our employees.
“Operating in a mature market in which many organisations
have a similar product portfolio, consistently excellent customer service is
among the standout offerings from Ogilvie Fleet.
“It is particularly gratifying to be recognised by Experteye
because the awards are wholly independent as they are governed by private
responses from fleet decision-makers. The award therefore recognises how our customers
truly feel about the service they receive from Ogilvie Fleet.”
Mr Yarrow said: “To win the category for customer service
once again is extremely impressive. But for this to become Ogilvie’s seventh
successive Experteye award, across multiple categories, is quite breath-taking.
For dealer groups and manufacturers, awards are given for
driver satisfaction for new vehicle sales and aftersales. They are based on
feedback from over 60,000 drivers of leased vehicles in Experteye’s Touchpoint
survey. Drivers are contacted immediately after key events such as vehicle
delivery, servicing, tyre replacement, windscreen and glass repair and
replacement, vehicle breakdown, use of pool vehicles and when a driver suffers
an accident - all while the service experience is still fresh in the drivers’
Awards also go to the best fleet manufacturer and most
improved fleet manufacturer. They are based on research undertaken by Experteye
with senior decision-makers across the major leasing companies who rate each
manufacturer on their fleet proposition.
Manufacturer and dealer Award winners were: Best Fleet
Manufacturer - for the manufacturer providing the best all round fleet
proposition for leasing companies and fleet operators, Audi; Most Improved Fleet Manufacturer -
for the manufacturer judged to have been the most progressive in the
development of its fleet proposition for leasing companies and fleet operators,
Jaguar; Best Fleet Dealer Network (sales)
- for the manufacturer providing the best service to fleet drivers in the ordering
and delivery of vehicles, Mazda;
Best Fleet Dealer Network (aftersales) - for the
manufacturer providing the best service to fleet drivers in the maintenance of
vehicles, Mercedes-Benz; Best Fleet Dealer Group (sales) -
for the dealer group providing the best service to fleet drivers in the ordering
and delivery of vehicles, Norton
Way Group; Best
Fleet Dealer Group (aftersales) - for the dealer group providing the best
service to fleet drivers in the maintenance of vehicles, Perrys Motor Group.