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Top fleet companies honoured in 2017 Experteye awards

Top fleet companies honoured in 2017 Experteye awards

Leading companies from the fleet and automotive industries have been recognised for service excellence in the 2017 Experteye awards.

The annual Experteye awards are based solely on independent feedback from fleet customers, leasing companies and drivers.  

With honours being presented across eight categories, no award submissions are made and there is no panel of judges. Instead, fleet operators are surveyed independently by Experteye, which asks an extensive range of questions on a monthly basis.  

Experteye’s chairman and founder Rick Yarrow said: “To win an Experteye award, you need to be meeting the needs of the fleet sector and company drivers better than anyone else. With no judging panel, and no submission process, the winners are the companies that top their category based on customer and driver feedback, which is why an Experteye Award is so sought-after.”  

The annual Fleeteye CSI award goes to the leasing provider that has achieved the highest combined results across the entire year.  

Winner of the Award for the leasing provider offering the best service to its customers (fleet size up to 250) was Marshall Leasing with the title for the leasing provider offering the best service to its customers (fleet size of 250+) went to Ogilvie Fleet.
 

For Ogilvie Fleet it was a seventh consecutive Experteye Award and sales and marketing director Nick Hardy said: “Without innovation and customer service excellence companies decline. Ogilvie Fleet prides itself on delivering both to customers, which is one of the key reasons why the company is expanding.  

“Seven consecutive Experteye awards underlines the consistency of excellent service delivery across the business by our employees.

“Operating in a mature market in which many organisations have a similar product portfolio, consistently excellent customer service is among the standout offerings from Ogilvie Fleet.  

“It is particularly gratifying to be recognised by Experteye because the awards are wholly independent as they are governed by private responses from fleet decision-makers. The award therefore recognises how our customers truly feel about the service they receive from Ogilvie Fleet.”  

Mr Yarrow said: “To win the category for customer service once again is extremely impressive. But for this to become Ogilvie’s seventh successive Experteye award, across multiple categories, is quite breath-taking. “  

For dealer groups and manufacturers, awards are given for driver satisfaction for new vehicle sales and aftersales. They are based on feedback from over 60,000 drivers of leased vehicles in Experteye’s Touchpoint survey. Drivers are contacted immediately after key events such as vehicle delivery, servicing, tyre replacement, windscreen and glass repair and replacement, vehicle breakdown, use of pool vehicles and when a driver suffers an accident - all while the service experience is still fresh in the drivers’ minds.  

Awards also go to the best fleet manufacturer and most improved fleet manufacturer. They are based on research undertaken by Experteye with senior decision-makers across the major leasing companies who rate each manufacturer on their fleet proposition.

Manufacturer and dealer Award winners were: Best Fleet Manufacturer - for the manufacturer providing the best all round fleet proposition for leasing companies and fleet operators, Audi; Most Improved Fleet Manufacturer - for the manufacturer judged to have been the most progressive in the development of its fleet proposition for leasing companies and fleet operators, Jaguar; Best Fleet Dealer Network (sales) - for the manufacturer providing the best service to fleet drivers in the ordering and delivery of vehicles, Mazda; Best Fleet Dealer Network (aftersales) - for the manufacturer providing the best service to fleet drivers in the maintenance of vehicles, Mercedes-Benz; Best Fleet Dealer Group (sales) - for the dealer group providing the best service to fleet drivers in the ordering and delivery of vehicles, Norton Way Group; Best Fleet Dealer Group (aftersales) - for the dealer group providing the best service to fleet drivers in the maintenance of vehicles, Perrys Motor Group.