Jaama restructures and expands customer service department
Fleet and asset management software company Jaama has
restructured and expanded its customer service department to provide clients
with a greater level of support.
The rapidly-expanding and now 20-strong customer service
department led by customer service manager Alex Loach has been restructured
into three customer groups representing the key client channels targeted by
Jaama: fleet, leasing and workshop, plant and rental.
A team leader, who will manage each group, and a technical
client manager, who will support all aspects of managing individual accounts
from support queries to enhancements, have been appointed for each section.
Meanwhile, Jaama has further expanded its customer service
department with the appointment of Nicole Jones and Simon Christoforidis as
level two technical support/data analysts joining the newly established fleet
customer support team and leasing company customer support team respectively.
Jaama’s multi-award winning Key2 Vehicle Management software
is used by contract hire and leasing companies and fleets to collectively
manage more than 800,000 vehicles, company car and commercial vehicle drivers
and own-vehicle drivers and organisation’s workshops.
Meanwhile, Key2 Hire Management is the company’s
sector-leading plant, equipment and tool hire management software system.
Collectively there are now more than 10,300 registered Key2
users across the company’s client base.
Jaama managing director Martin Evans said: “We have
restructured our customer service department in response to client feedback to
provide a more streamlined service with expertise in individual market sectors
in one easily accessible team.
“We recognise that our Key2 product has a wide spectrum of
customers who use different areas of the system, restructuring the department into
sub groups enables the team to provide a more dynamic and focused customer
“Key2 is a fantastic product and is recognised as the number
one choice for the industry, but Jaama recognises that providing first class
customer service is equally as important as the actual product itself.”
Previously members of Jaama’s account management, customer
service and technical support teams worked across all areas of the company’s
Highlighting the expansion of the customer service
department, Mr Evans said: “Jaama is firmly focused on investing in
enhancements to Key2. Therefore customer support is critical to enable clients
to drive maximum efficiencies through our innovative asset and driver
“Similarly as Jaama experiences year-on-year
expansion it is important that we have the support mechanism in place to
ensure implementation is successful and post-implementation help is easily
“The customer service department has doubled in size in the
past 12 months and with Jaama’s current rate of growth I anticipate further
appointments being made in 2017.”
Recent recruit Ms Jones graduated from Birmingham City
University with a first class honours degree in information, communication and
technology in 2014. She has joined Jaama after more than two years working as a
first line application support analyst role for a fraud prevention company in
Meanwhile, Mr Christoforidis, who
had a spell in the RAF, most recently used his IT skills as an installation engineer
within the education sector prior to joining Jaama.