Alphabet Supplier Awards celebrate fleet industry’s leading service providers
Mobility and fleet leasing experts Alphabet GB has
revealed the first winners of its inaugural Supplier Awards.
The event took place in the unique surroundings of the
Old Chapel at the Beaumont Estate, Old Windsor to recognise and celebrate the
achievements of Alphabet’s network of service providers over the past 12
The awards evening was hosted by Alphabet’s Chief
Operating Officer, Matt Sutherland, along with comedian and TV personality, Ed
Gamble and culminated in the crowning of an overall winner as the company’s Service
Provider of the Year for 2017.
The Awards were the culmination of a process which began
last year when nominations were sought from across the entire Alphabet business
and customer base.
The nominations were then shortlisted and winners decided
based on additional scoring criteria which included key performance indicator (KPI)
and satisfaction scores from Alphabet customer interactions.
The winners in the
eight categories were:
LCV Converter of the Year: TEVO
Rental Provider of the Year: Europcar
Dealership of the Year: Swansway Volkswagen
Dealer Group of the Year: Sytner Group
Fleet Service Provider of the Year: Kwik-Fit
Innovation Award: Fleet Assist
Collaboration Award: Fish Brothers
Service Excellence Award: Ben Barry, Greenhous
The overall winner for 2017 was selected from the eight
winners and the first Alphabet Service Provider of the Year award was won by
Sytner Group, who also picked up ‘Dealer Group of the Year’.
Vince Floyd, director of corporate sales at Sytner Group,
who collected the Award, said: “We’re tremendously proud to have received the
Alphabet Service Provider of the Year award, especially as this is the first
time that it has recognised its suppliers in this way.
“I think the Award demonstrates the collaborative and
customer oriented approach that the two organisations share, as well as the
incredibly strong professional relationships that have developed between the
two companies and their employees.
“To be celebrated as Alphabet’s outstanding Service
Provider for 2017 is testament to all the Sytner employees around the UK who
every day go above and beyond to meet the needs of Alphabet and their
customers. This award is well-earned recognition of the dedication, knowledge,
enthusiasm and ‘can-do’ attitude of the Sytner team who are involved with
Alphabet chief operating officer Matt Sutherland said:
“The new world of business mobility - with its increased levels of complexity
and connectivity, as well as the multitude of customer touchpoints and
interactions - demands a strong network of like-minded, customer focused and
innovative companies in order to meet the real-world challenges and demands.
“As a business we understand the vital role that our
supplier partners play in delivering the sheer breadth of services that our
customers require around the clock, 365 days a year. As a business we succeed
or fail depending on the strength and quality of our third party relationships.
To our customers, these suppliers represent Alphabet and how they do so is
absolutely vital to how customers feel about us and the service we provide.
“Alphabet’s mantra is ‘to keep the customer at the heart
of everything we do’ and these awards celebrated those supplier partners that
demonstrate and deliver this on a daily basis. The whole purpose of the Awards
is to recognise and reward the vitally important role that our suppliers and
their employees play. This is the first year that we’ve held these awards which
reflects our increased focus in this area since the establishment of our supplier
relationship management team over a year ago.
“There were some very tight calls in the judging process
and fine margins between winning and losing. But personally I feel this
reflects the quality of the supplier network we now have in place. One of the
most pleasing aspects of the evening for me was the number of organisations who
missed out on winning but expressed a very firm commitment to develop, improve
and innovate further in order to win next year. Ultimately, the whole purpose
of these Awards is to drive innovation, collaboration and service excellence to
benefit Alphabet’s customers and their drivers - delivering a real win-win for