No such thing as a fleeting moment as the AA signs five-year FTA contract extension
The Freight Transport Association has signed a five-year
contract extension with the AA fleet and SME division for the provision of
breakdown and recovery services to 2,000 FTA Recovery members for their 86,000
mixed vehicle fleets.
The fully comprehensive contract, effective immediately,
sees the AA provide services to cars, vans and HGVs.
The AA has been the official provider to FTA since 1991.
The partnership has seen multiple successes over its 26-year term including supporting
the FTA Van Excellence programme, working closely with FTA on its ‘Love
Logistics’ campaign, which highlighted career opportunities in the freight sector,
and sharing in FTA’s 125th anniversary. The partnership has enabled
FTA Recovery members to benefit from preferential breakdown rates and avoid
annual fees whilst also streamlining the application process.
Stuart Thomas, head of fleet and SME services at the AA,
said: “We are thrilled to have secured the extension and are delighted to be
the official service provider for such a prestigious membership organisation,
one of the largest in the UK. The past 26 years have seen us work closely with
FTA to forge strong relationships across the two businesses. This has allowed
us to further our understanding of the needs of our freight and fleet
customers, which, in turn, enables us improve our offering.”
He added: “In the next five years, we will continue to
provide a stellar service to the FTA, backed by heavy investment planned by the
AA across 2017/18. We provide our fleet and SME customers with the best service
possible and do this by becoming their partners rather than just another
supplier. Our team is in the prime position to advise fleet managers on the
topics and issues they need to be aware of and to help support staff in
providing excellent service at all times.”
Pippa Shepherd, FTA director of membership, said: “Our
partnership with the AA is an important reinforcement of our commitment to
ensuring members’ vehicles are back on the road swiftly when problems occur.
FTA members can access these services without an annual subscription fee, and
benefit from a reduced call-out rate and easy sign-up procedure.”